Shipping policy
At BODHI LOCKWOOD, we specialize in premium New Zealand seafood. We prioritize fast, safe, and professional shipping services to ensure all fresh and frozen seafood arrives at your door in perfect condition. Below is our official shipping policy for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our New Zealand seafood, we arrange packaging and shipment promptly with no unnecessary delays, ensuring you receive your goods in the best condition.
2. International Shiapping & Delivery Time
We provide worldwide international shipping for our premium seafood products. Standard international delivery usually takes 7–14 business days, depending on your destination country, local logistics, and customs clearance speed.
For customers with urgent needs, expedited rush shipping is available as an optional selection at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order’s total weight, package size, and delivery destination. The final shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees set by your local government and customs authorities. These additional fees are the recipient’s responsibility.
We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Insurance
As a professional seafood supplier, we adopt food-grade, high-strength, shockproof and insulated packaging for all fresh and frozen products. Our specialized packaging effectively maintains low temperatures during transit, prevents damage, leakage, and spoilage, and fully protects your seafood orders.
For high-value orders, we provide optional shipping insurance at checkout to cover unexpected transit risks, bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods upon delivery. If you receive packages with severe deformation, damage, leakage, or abnormal conditions, please take clear photos, refuse signing for the package, and contact our support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a valid claim with supporting photos/videos to our customer service within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including refund, replacement or other after-sales services.
7. Customer Shipping Support
If you have any questions about order processing, shipping tracking, customs clearance, delivery delays, or other logistics issues, our professional customer support team is always ready to help you. Feel free to contact us for fast and detailed replies.
Thank you for shopping with BODHI LOCKWOOD!
We keep optimizing our logistics and packaging solutions to deliver fresher New Zealand seafood and a safer, more reliable shopping experience for every global customer.